Our Services

Consulting

Your business must be ready for the future, and our consulting services will help you get there. With our industry expertise in enterprise process, technology and transformation, you can reimagine your organisation and take practical steps to turn big visions into practical realities.

We'd like to challenge you to ask the right questions to create a business that is ready to meet the needs of your customers and employees, no matter what the future holds.

Automation

Connect your processes, people and insights across the enterprise with AI-enabled intelligent process automation (IPA) and achieve breakthrough performance at lower costs.

We help clients rethink how they create value, innovate and grow by combining business and process expertise with intelligent digital, AI-enabled platforms to optimise business operations.

Customer Service

Turn your customer service and shared services into a growth engine. Measured and uneven interactions are leaving organisations scrambling to understand how to better support customers. Delivering seamless, data-driven experiences that feel intuitive, not reactive, is vital to unlocking new growth opportunities.

Supply Chain Management

The massive potential of generative AI has captured the attention of business leaders across industries, and there are countless opportunities to apply generative AI across end-to-end supply chain networks. For sourcing and procurement, specifically, generative AI can reinvent the function to streamline processes, generate new insights and increase automation of routine tasks.

Examples include user-friendly chatbots for simpler buying, auto-generating purchase orders and drafting RFx documents.

Finance and Accounting

• Accounts Payable Services: Embed AI and automation in accounts payable (AP) for better cash flow and user experiences.
• Invoice to Cash Services: Strengthen cash flow and user experiences by simplifying processes with AI and automation.
• Finance and Accounting Consulting Services: Create future-ready finance operating models for more strategic decision-making.
• Record to Report Services: Accelerate your financial close while enhancing compliance and statutory reporting.

Artificial Intelligence

Boost business performance with our high-touch (EI), high-tech (AI) approach.

Harness AI to empower your workforce with targeted coaching and learning, automate routine tasks, enhance model accuracy with precise data labeling, and serve customers seamlessly across languages and locations. Our empathetic, high-touch support, enhanced by advanced AI, will elevate client satisfaction. Discover the impact of EI and AI in driving more effective and empathetic business outcomes.

With over 1.5K clients across industries, we’ve tackled complex challenges side-by-side with our clients, turning strategy into fast, smart, and impactful execution.

Our Proficiencies

• Data labeling/Data annotation NLP/NLU (text and audio):Audio and text transcriptions and translations, OCR and document transcription, text intent training, text sentiment training, ASR training.
• Computer Vision (image, video, GIFs, 3D point cloud):Bounding box annotations, polygon annotations, semantic segmentation, line and spline annotations, cuboid annotations for 2D images and videos, point cloud animations for 3D images such as Lidar.
• Data governance: Data triaging, classification, cleansing, normalization, cataloging, bias monitoring.
• Conversational AI intent training: ASR intent training for IVAs/voice assistants, text intent training for chatbots, audio/text transcriptions and translations, sentiment training.
• Generative AI: Automate content generation to deliver life-like customer conversations, ensure response consistency, and use machine learning to continuously improve accuracy.

Business Process Optimization

Drive business process optimization.
Improve business process optimization by removing activities that don’t add value, reducing cycle times, eliminating errors, and imagining a more efficient operation.

Proficiencies

• Design an efficient business process architecture.
• Improve performance and business results by applying process efficiencies.
• Lean Six Sigma: Apply Lean Six Sigma practices to reduce waste in resources, processes, talent, and time, resulting in better overall service performance.
• Global expertise: Leverage the deep knowledge of over 700 process experts worldwide, well-versed in applying Lean Six Sigma efficiencies and operational best practices.
• Process standards: Apply consistent process standards across all operations to optimize overall business performance.
• Design thinking: Apply a human-centric approach to better understand customer needs and identify best practices.